Refund policy

REFUND POLICY

 

We are a business to business supplier, we do not accept refund request, cancellation requests or returns.

If for any reason you receive a damaged item or wrong item you must contact us within 48 hours of receiving your order. Please check your order thoroughly upon arrival.

We will need the following to investigate your claim 

. Clear photo of the label and packaging

. Photo of the damaged item

. Photo of your invoice

Please make sure you keep all packaging until we have investigated as we will require a return of incorrect or damage items to issue a refund.

We do not accept any returns or refunds for any items that have been personalised and or altered in anyway this includes worn, printed or altered. 

Any claims made outside the 48 hours will not be investigated.